Delivery

  • We deliver across South Africa
  • Please note that the automatic calculated shipping from our online shop is only for a radius of 50kms.
  • A new shipping quote will be provided for areas further than 50kms
  • Packages are dispatched when payment has cleared in our accounts and delivery is normally within 2 to 3 days . Delivery to outlying areas may take more than 3 days.
  • Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment
  • Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
  • Boxes are amply sized and your items are well-protected.
  • Own collection can be arranged but handling and packaging fees may be applicable

Warrantees and Guarantees

  • Any goods supplied by Freshtec Energy shall be subject to the manufacturing company’s warranty.
  • A Certificate of compliance (COC) issue on the installation of products is required to claim the warranty.
  • Freshtec Energy shall assist claiming of the warranty with the manufacture.

Warranty is null and void on :

  • Failure to use the products in accordance with instructions and specifications provided by the Manufacturer;
  • Should the product has been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired, installed by persons not possessing the necessary qualifications required to do so;
  • The product is not returned with an invoice/verifiable method confirming proof of purchase.
  • Repairs not covered by the warranty carry a charge.

 

Returns

All returns of unwanted or wrongly purchased goods carry a 25% handling fee

For more information refer to our full returns policy